Delivery Policy

  1. Delivery is within 3 or 4 working days* from the date you submit your order.
  2. Delivery is Monday to Saturday (excluding Sunday and Public Holidays).
  3. HK$130 delivery fee will be charged for the order#.
  4. The daily cut-off time is 9am. The orders entered after this cut-off time will be processed next business day^.
  5. A signature and ID Card verification may be required on receipt upon delivery / self-pickup.
  6. If you're not available to take delivery of your parcel, the carrier will contact you for special arrangement.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Delivery time may vary due to or force majeure events, such as extreme weather conditions. In case the order cut-off times is amended, the delivery times would be extended. However, we will try our best to keep the changes to a minimum. Philips Electronics Hong Kong Ltd and Cleargo E-Business Consultancy Limited shall not be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions to the carrier.

#The delivery fee is divided into two charges which are deliver to pickup point from our store (HK$100) and deliver to your home address from pickup point (HK$30). The deliver to pickup point will be waived if customer purchase over $400 in single online order. 

^Tentative Schedule

Date of order placing Date of order processing Estimated delivery date
2015-07-27 09:00 Monday 2015-07-28 Tuesday 2015-07-29 Wednesday
2015-07-31 15:00 Friday 2015-08-04 Tuesday 2015-08-05 Wednesday
2015-09-27 23:00 Sunday 2015-09-29 Tuesday (2015-09-28 Monday is a public holiday) 2015-10-02 Friday (2015-10-01 Thursday is a public holiday)